Shipping Delivery Items are normally shipped within 1 business day of payment clearing, although in some cases this can take longer.  Items are sent by a range of different couriers depending on the size of the item and the destination of the delivery.  Some items will be delivered direct from our suppliers using their courier companies. It is important that we are given an accurate and up to date delivery address, preferably one where somebody is at home during the day.  Delivery drivers will not leave parcels unattended.  If there is nobody to receive the item, the driver will leave a card and return the item to their depot, where it will be held for up to 7 days.  If the parcel is not claimed within 7 days it will be returned to ICON MUSIC. Any redirection costs associated with a wrong address or parcels not being claimed within the 7 days will be passed on.   Warranty Unless specified otherwise, all items listed by ICON MUSIC are covered by full manufacturer’s warranty.  Should a product develop a problem that requires it to be returned to an authorised service centre this will be at the purchaser’s expense. If a product is faulty on arrival and needs to be returned, ICON MUSIC will cover the return freight costs.  Such a fault must be notified within 7 days of receipt.   Refunds Refunds will be issued where faulty goods cannot be repaired or replaced, or where goods do not match the description.  Refunds will not be issued due to changes of mind.  Return Policy Icon Music provides a 30 Day Return Policy: Conditions: Your payment must be received by its due date. ( 3 Days from the close of auction) The returned item must be in our possession within 30 days of the date you purchased. Shipping and insurance cost are non-refundable. Returned items must be in original condition, not used or altered. Customers must request a return authorisation form Icon Music prior to returning. Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns by a customer.

Payment We accept the following payment methods: Paypal Bank Deposit Money Order/Bank cheque Please contact us if you have any questions. 1300 2835858     ABOUT ICON MUSIC At ICON MUSIC, we believe that the best way to serve our customers is to specialize in specific key brands and deal with a limited number of key suppliers. This enables us to develop a greater depth of knowledge around the brands that we stock and closer relationships with our suppliers. As a result, you get better service, access to a better range including limited edition and even exclusive models, and of course, access to the best possible prices. Our website represents the products that we sell. We are authorised dealers for all the products listed on our website. Whilst we would like to keep all products in stock, this is not possible to do all the time. If you require an item urgently, please check availability with the store before ordering. We Stock all the Iconic brands like: Admira, AKG, Alesis, Ashton, Audio Technica, Blackstar, Boss, Cherub, CNB, D’Addario Digitech, DSL, Egnater Amps, Enrico, Epiphone, Ernie Ball, ESP, Fender, Fontaine, G7th, Gallien Krueger, Gibson, Gliga, Guild, Hard Case, Hartke, Hercules stands, Hohner, Ibanez, JBL, Jim Dunlop, Jupiter, Lace, Laney, LTD, Marshall, Maton, Music Man, Pro Mark Sticks, Planet Waves, Proel, Raggetti, Remo, Roland, Sabian, Seiko, Sennheiser, Shure Microphones, TC Electronic, Squier, Tama, Tascam, Vater, Vic Firth, Yamaha, Zoom Icon Music Store Musical instrument retail   Contact:
(02) 98096700 or 1300 283858 3 Chatham Rd,
West Ryde
NSW   2114 Store Hours: Mon-Fri 9.30am - 6pm
Sat: 9.30am - 4.30pm
Sun: Closed
Public Holidays: Closed