| Model: || Concert Rivera || Brand: || Fender |
Returns Shipping Mishaps: What has the shipping company done for you?...if you’ve answered something like, “…they damaged my package,” please contact us immediately, and we’ll do our very best to take care of it. We insure all of our items for the full purchase price. We will do everything in our power to get you an acceptable replacement or to facilitate a prompt repair. If this cannot be achieved, we will provide you with a full refund. Condition Related Returns: We take great care in describing the condition of our products accurately. If you receive your order and feel that the condition is not consistent with our representation, please let us know immediately (within 3 days of receipt), and we'll do our very best to make you happy. If we're unable to, just pay to ship the item(s) back, and we'll fully refund your original winning price. Items returned must be in the same condition that they were received in order to receive full credit. Warranty: We stand behind every item that we sell and will do everything possible to assure that you're satisfied. We are an Authorized Factory Warranty Fulfillment Center for all of the brands that we represent. Should your merchandise be damaged through defect or otherwise, we'll be happy to facilitate replacement or repair for you. Return Procedure: All returns require a Return Merchandise Authorization number (RMA #). Please contact us via Ebay to receive your RMA # before returning an item. Upon receipt of your RMA #, please clearly write this RMA # on the outside of the box containing your return and then ship it back to us. We recommend that you fully insure any item(s) that you return to us just to be safe. As for the return process: All returns will be inspected prior to a refund being issued. Buyer is responsible for return shipping costs and any applicable duties and taxes. A restocking fee of 10% of the original purchase price may be applicable. Refund will be calculated as follows*:
[Original sales price + any applicable sales tax – any applicable restocking fee] Refunds will be issued within 10 days of receipt of the item. * Upon inspection, if we determine that the item was inaccurately condition rated or described, we will issue you a complete refund, including original and return shipping. Please contact us for the return shipping address.