Availability Details: Island Music Company has most of the products that we list in our eBay store in stock. In the event we are out of a particular item you will be notified immediately. If you have concerns about availability please send a message to Matt. Southern Maryland customers can always stop by our store in the heart of La Plata, Md to view our stock in person. Visit us on . Payment Details: Payments must be made within 7 days after the auction ends! Payments accepted: Paypal, Visa, Mastercard, Discover or American Express! If your payment is not received your item will be re-listed and we will file a “non-paying bidder” claim with eBay. In addition, negative feedback will be submitted All PayPal payments must be made by confirmed addresses only, and items must be sent to that address. Otherwise the sale will be voided. Shipping Details Domestic: We typically ship our products via UPS Ground Service. Delivery can take 1 to 7 days. Please allow our shipping department an additional 3-4 days to process, package and ship your order. UPS will NOT deliver to APO, FPO, or PO Boxes. If you need items sent to these destinations we will ship via US Postal Service. US shipping is to the lower 48 states. Alaska, Hawaii and Puerto Rico may incur additional charges. Free ground Shipping does not apply to Alaska, Hawaii or Puerto Rico. International: International shipments are mailed via US Postal Service Priority International. Shipping time takes between 7-10 days for most destinations. However, it may take up to 21 days for shipments to arrive and clear customs. If you want faster shipping and more detailed tracking information we also use USPS Express International. Please Contact us for shipping quote. Island Music Company is NOT responsible for customs duties or any other additional duties, taxes or fees imposed by your country. Sorry, but we are unable to declare a lower value on customs forms. Please be advised that doing so also decreases the insurance value of the item, and therefore does not guarantee full reimbursement in the event of loss, theft or damage. Insurance Claims Procedures: In the unfortunate event that your item arrives damaged or not at all, please contact Island Music Company as soon as possible to initiate the claims process. Please be aware that Island Music Company is not at fault for lost or damaged packages. Insurance claims are to be paid by the shipping company since the package was lost or damaged while in their care. Returns: We operate a 30 day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packing is tarnished. A 5% re-stock is more likely if the unit comes back in mint condition. The shipping cost we paid UPS/USPS to ship your item will be deducted as well. In some cases restock fees and shipping costs can be applied as a store credit. We will exchange a defective unit for the same unit within the 30 day period. If your purchase is incompatible with your setup, or you simple do not like your purchase, we will exchange for an alternative item or store credit, less shipping fees (including those which may have been incurred on “free shipping” items). Items that cannot be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, or other items that you wouldn’t want to purchase if someone else had previously used them). Also, items which we do not normally stock (i.e. “Special Orders,” discontinued products, close-outs, used products, ect.) are non-returnable. We bly suggest that you check your order after receiving it to be sure that it is in proper working order. Shipping and handling costs are non-refundable, including a reasonable ship cost calculated into free US shipping best offer prices. Please contact us for our Returns Form and return slip instructions before returning any items. Upon receipt of the returned product a credit will be issued according to your payment method. If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier. Any return sent back without contacting us and completing a return for will not be processes. Please call anytime at 301-392-3960. We hope your experience with us, even when returning gear, is easy and is positive.
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