At Music Store Live we're all musicians like you, and we know how hard it can be to afford all the gear that you want and need.  We encourage you to make us an offer.  Often times, you'll be pleasantly surprised!   Additionally, don't hesitate to contact us regarding financing options.  We'll do everything we can to help get that next piece of gear into your hands. Player's Perspective Overall Condition At Music Store Live, our goal is to revolutionize the way gear is bought online. It’s not just about videos and know how; it’s about the person on the other end of the line.  Whether you are in Tokyo or Toledo, we invite you to experience the reality of a living online music store and help us shape the best buying experience possible.  As you'll see in the video below, we're musicians just like you.  We strive to offer the best gear with the best online experience, and the best personalized service in the industry.  We strive to offer the best gear, the best online experience, and the best personalized service in the industry. At MusicStoreLive.com we are proud to offer free return shipping and a 30-day return policy in the 48 contiguous states on all new* items over $30. It's all part of our mission to bring the guitar shop to your living room. This policy allows you to get your gear hassle-free and try it with your own rig to be sure that it truly fits with your playing style and sound. If it doesn't work the way you had hoped we'll send you a prepaid return label and issue you a 100% store credit, once we get the item back in the same condition it was purchased. It's that simple. If you wish to return an item for a refund, we will ask that you cover the cost of return shipping. Please contact us for the return shipping address as well as return authorization number. Please allow 7-10 days from the receiving date for returns to be processed. Your order must ship to the billing address associated with your credit card, PayPal, or other method of payment (unless an alternate shipping address has been approved by an MSL Gear Specialist). If you want the shipment to be held at a shipping company hub it is your responsibility to make those arrangements directly with the shipping company. An indirect signature will be required upon delivery for all transactions over $750. If you would like to require a signature on a transaction of less than $750, please request it when you place your order. We do not insure packages valued under $3,000. If you would like to add insurance for delivery or return please request it when requesting your order or initiating your return. All returns are subject to a Tech Check upon arrival. Any instrument that is returned with damage, wear and tear (including pick marks), missing or replaced parts, missing protective or packing materials are not eligible for a full refund. *Used / Vintage / Clearance items carry our same return policy, except with a 3­ day return window. Please feel free to contact us for a specific quote on amplifiers and other items. Please Note: Some products are not available for international shipping.