Although many orders are shipped the same day that we receive them, due to a variety of factors it can take up to 24 hours to process your credit card information and ship your order. If you need this item by a certain time please call us first before ordering at 1-877-275-4434 FedEx picks up shipments daily, Monday through Friday around 4:00 PM (Central Standard Time). FedEx DOES NOT operate on weekends or holidays. If you place an order for shipping on Friday night, the next available shipping day is Monday. Transit time depends on where you are located and which warehouse we ship your order from. IMPORTANT INFORMATION on expedited shipments such as Next Day Air, Second Day Air and 3- Day Select: 1.) The pickup day is not counted as a transit day.
2.) Weekend and holidays are not counted as transit days. Example: If you place an order Friday evening for 3-Day Select shipment and the following Tuesday happens to be a holiday, your order will be processed for Monday shipment. Since Tuesday is a holiday, the first transit day is Wednesday, the second transit day is Thursday and the final transit (and delivery) day is Friday. It is important to understand this scenario for all expedited shipment methods. To avoid delay in the processing of your order, please be sure to provide us with accurate address information. Please also make sure you provide us with an email address that you check often. If this information is not correct or you don't check your mail regularly, you may miss important correspondence from us regarding your order. We ship via FedEx and USPS depending on the item. Larger items and heavier orders will ship via FedEx services. Smaller items such as harnesses, fuses etc will ship via USPS service. In some cases we may also ship via another carrier. Each carrier has it's areas where service is better than another and we try to select the best service to get your order delivered in the most timely manner. In instances we use FedEx or another carrier, the shipping charges will be exactly as calculated on our shopping cart. We ship to both the US and Canada and we can ship internationally but PLEASE be sure to contact us first before placing an international order for more information and an exact quote. Note: For any orders shipping internationally you are responsible for any and all custom duty fees and taxes. Most items shipped via FedEx ground will arrive within 2 to 7 days depending on your location in the US and 7 to 14 days within Canada. We ship from Missouri, below is a map showing normal transit times, keep in mind this is an estimation and not a guarantee:
Within 14 days of receiving your product you may return certain items in their original condition and packaging for a refund. We are not responsible for any shipping and/or handling charges to return an item to HiFiSoundConnection. We will pay the shipping of replacements back to your location. Your refund will be subject to a 20% restocking fee with a $10.00 minimum fee. If exchanging you will NOT be subject to the 20% restocking fee. You WILL have to pay the return shipping costs. We do NOT refund the amount you paid for shipping, duties, taxes, or any other charge incurred getting the item to your location. We reserve the right to charge a 35.00 flat fee on warranty / exchanges if the original product packaging is not included. Other fees associated with items not included with the returned merchandise such as bass knobs, fuse holders, manuals, etc that were not included with the package are also subject to additional fees depending on the item not returned. All returns require an RMA (return merchandise authorization) number. Any packages sent back without an RMA number will be delayed and possibly rejected. Please contact us to obtain an RMA number. All returns will be tested before any refund is given. All International Sales are final, the return/exchange policy does not apply to International orders The return policy does not cover damage due to improper installation, if an item was physically altered by you, or services performed by anyone other than HiFiSoundConnection. Within 30 days of receiving your product, if it becomes defective you can claim our in-house HiFiSoundConnection warranty, unless otherwise stated on the product page. We are not responsible for any shipping and / or handling charges to return a defective item to HiFiSoundConnection. We will pay for the shipping on the replacement product going back to your location. We reserve the right to refer you to the manufacturer for any warranty exchanges. We reserve the right to switch you to a comparable product if the original product is out of stock or discontinued. We will not send your replacement item until we ha