All the goods are shipped with an International courier (EMS, Fedex or DHL) with insurance.We guarantee that all our items are as described and 100% customer satisfaction guaranteed. If a refund is desired, please contact us at our email to obtain a Return Authorization number (RAN) number. You must return the package in its original packaging and condition within 14 days of purchase.
The buyer is responsible for all shipping expenses. All returned merchandise must be in original purchase condition with the original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit. Returned merchandise must be in our location within 30 days from the date of purchase. All returns that are eligible for credit are subject to a 20% restocking fee. MusicAtelier will issue credit upon approval of returned merchandise excluding restocking fee. When you return your item we recommend you insure the package for the same amount you paid for the order, damaged merchandise will not qualify for refund.Additional fees will apply if any of the following occurs: returned merchandise has broken parts (strings, bridge, tuner, bow, etc.) The returned merchandise is otherwise considered non-resalable, or must be sold as "used".If you have any concerns or questions in regards to our returns and exchange policy, please contact us at before purchasing.We strive for excellent customer service on every order. Once you have received your product and you are satisfied with it, please leave positive feedback and we will do the same within minutes.Please DO NOT leave Neutral or Negative without contacting us first. We will do our best to fix the problem.Our eBay reputation and customer satisfaction is important for our success, Your feedback is very important to us.