Downtown Photo is proud to offer a 30 day return or exchange policy on most items for a full money back refund, excluding any shipping charges (for items which we offer free shipping, our standard shipping charges will be deducted from any refund or credit) Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Memory cards and any other Blister Pack items are not returnable once opened. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please be aware that we cannot accept returns on the following items unless they are shown to be defective in manufacture (as decided by the manufacturer): Underwater equipment (once taken underwater Inkjet printers (once ink cartridge/ribbon has been installed) Processing equipment (once used with chemicals) Educational DVDs, Tapes and Books once opened Blister-packed items once opened Original manufacturer software once opened Please enclose a copy of your invoice with your return and tell us whether you would like the item to be replaced, exchanged, or refunded. Returns can take up to 5 days in-house from the date we receive it to process. When returning an item, please make sure you use a shipper which provides you with Insurance and a tracking number. Items returned without a tracking number might take much longer to be processed.