Please review our return policy.  I will always work with all my customers! I have been in this business for 40 years and know it well. If you are thinking of  leaving negative or neutral feedback please contact us first.  Your being happy with your instrument is MusiqueWeb’s # 1 priority!  MusiqueWeb Items are ALWAYS professionally Packaged so that damage is almost impossible.  ALL of OUR  ITEMS ARE SHIPPED WITH TRACKING INFORMATION AND FULL INSURANCE.  I ship everyday, so you can have your instrument as soon as possible after payment!  International-  anywhere in the world as long as the shipping address is confirmed in Paypal.  MUSIQUEWEB WARRANTY INFORMATION:  IN EVERY CASE, unless otherwise stated,  WE OFFER A  14 DAY NO Questions Asked Return Privilege We will cover any pad replacement, or any necessary adjustments or regulations that may come up, up to two years from the date of delivery.  Return shipping to my shop will be paid by the buyer.  MusiqueWeb warranty does not cover damage caused by negligence (i.e. dropping, cracking, broken keys…improper assembly, etc)  We will be happy to repair any of these problems for a reasonable price.  We reserve the right to decide what problems are normal wear and tear and what is caused by negligence.