For UK deliveries we use DPD couriers, for international sales we may use a variety of couriers depending on your location. Smaller items, (such as cables and accessories) may be shipped using Royal Mail First Class or Airmail Delivery services.Delivery options and charges All mainland UK deliveries are free. We also offer the following services. Please contact us in advance if you'd like a special delivery service. MORNING (£19.95) – Your item will be delivered the next day before 12.00. Orders must be received before 1pm.
SATURDAY (£29.95) - Saturday delivery You can choose to have your order shipped to an alternative address, providing that address is a company address. Acceptance of orders where the delivery address is different to the cardholder's address is at our discretion and we may ask for proof of identification if necessary to verify the address. Items are delivered according to the service level that you have chosen. Our delivery charges apply only to the "United Kingdom mainland". Outside of the "United Kingdom mainland" is defined as Northern Ireland (BT), Isle of Man (IM), Scilly Isles (TR21), Western Scottish Isles (HS), Orkney Isles (KW), Shetland Isles (ZE) and any other location whose postcode begins with KW, IV and PH. We reserve the right to charge extra for shipping/delivery and/or add additional delivery time to orders placed from outside of the "United Kingdom mainland" (defined above). This will be done on an order by order basis. Depending on goods ordered, availability, the supplier and/or courier charges an order may be delayed, declined or cost extra. We do not guarantee delivery for a precise date or time. We therefore cannot be held liable for any loss or inconvenience experienced as a result of a delayed delivery or of non-delivery. However, for items sent with DPD, you will receive email and txt (if number provided) notification of your 1 hour delivery slot on the day of delivery, with the option to make alternative arrangements if it isn't suitable. A signature will be required upon delivery. If there is no one at home to sign for the delivery a card will be left with the courier's contact information on it for you to arrange a suitable day for re-delivery. If they are not contacted immediately they may try to deliver the next day and will only try to deliver twice. The delivery company operates this process and Audioclear cannot be held liable in the event that the courier fails to follow this procedure. Audioclear shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to, acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If goods arrive damaged you must either refuse delivery (clearly stating the goods are to be returned to sender) or clearly note the damage on the carrier's delivery paperwork at the time of signing for the goods. You will then have seven working days to contact us using a durable medium (email, letter or fax) to notify us of the situation. Any delivery that is refused for any other reason than the goods having been damaged in transit or returned to our suppliers due to your failure to arrange redelivery or pick up the goods from their depot may result in a maximum £30 administration fee levied against your refund. We are very proud of our excellent customer service record and ratings on Ebay. We'd very much like you to be a part of that and appreciate the time every customer takes to leave positive feedback. Your feedback is important to us. It helps other customers have confidence to buy from us and lets us know how we are doing, but if something went wrong we want to know and we want to make it right. Please give us this opportunity. We are only human and mistakes can happen. What we ask is that you contact us first if you have a problem (see the contact tab). Please don't leave negative or neutral feedback until we have spoken. We are sure you will finish up as a satisfied customer. We prefer that you contact us via the ebay messaging system to avoid any disputes. You can also contact us on 03301 222500 (calls charged at standard landline rates) if you need to speak to one of our sales or support staff in person. Our business correspondence address is… Audioclear (SCV Electronics Ltd T/A)
Unit C1, Belcon Industrial Estate
Geddings Road
Hoddesdon
Hertfordshire
EN11 0NT Our opening hours are Mon-Fri, 9am – 5pm. Whilst we are not open over the weekend our staff do check ebay messages and will respond as soon as they can. We cannot guarantee a weekend response but we will reply to you asap on Monday if not. By registering your personal details with Audioclear you are agreeing to these terms and conditions. These terms and conditions help to keep web sales safe and set out the agreement reached between you and Audioclear. None of the below affect your statutory rights as a consumer. These terms and conditions shall be governed by and construed in accordance with English Law. Upon using the checkout facility you agree that the details you provide to Audioclear for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. All goods remain the property of Audioclear until paid for in full. No orders are accepted until they have been successfully processed. Orders placed before 1.00pm UK time on a weekday will usually be processed that day subject to confirmation. Orders placed after this time will usually be processed on the next working day subject to confirmation. Audioclear makes every effort to ensure that the prices shown on the website are correct. However, if an error has been made, Audioclear reserve the right not to process the order. In such circumstances, Audioclear will advise you as soon as possible. You will have the option of purchasing the goods at the correct price. Alternatively you may cancel the order. If Audioclear does not receive a response from you following confirmation of the correct price within 4 days, then the order will be cancelled automatically and will not be processed. If the order is cancelled then Audioclear will refund or re-credit you for any monies paid. Audioclear reserves the right to cancel your order or part thereof (with a refund within a maximum of 30 days) if our suppliers are unable to supply the product you require. Should we be unable to supply a product due to the inability of our suppliers to provide the product we are under no obligation to do anything other than remove the product from our site and refund your payment in full. Goods may only be returned to us by first obtaining a Returns Authorisation Number through our Returns procedure. All contracts and terms and conditions will be made in the English language only. Audioclear may temporarily suspend their Ebay store either partially or completely for any reason. We will restore the store as soon as reasonably practicable after a suspension. We will not be liable to you for any loss, which you may incur as a result of any such suspension. If Audioclear is unable to provide the Ebay store for reasons beyond our control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), Audioclear will not be liable. Audioclear may vary these terms and conditions from time to time by posting revised terms and conditions on the Ebay store. Your continued use of the site following Audioclear's posting of any changes will constitute your acceptance of such changes. If you do not agree to the changes of these terms and conditions then you must stop using this Ebay store immediately. Except as expressly permitted by these terms and conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of this site. In particular, you may not cache any of the contents for access by third parties nor mirror any content. Where we link to other web sites not operated by Audioclear it does not imply any endorsement of the material contained on the sites or of the owners. All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by Audioclear.