If you purchase a Free Shipping item (No Additional Charge for Shipping), JR's Music Depot will select, at no charge to you, the shipping method that balances time in transit, cost, and dependability of the delivery. Most Free Shipping orders will be shipped by USPS. All free shipping promotions are intended for customers within the 48 contiguous U.S. states and District of Columbia only unless otherwise noted. "Free shipping" is not really free. We paid to ship the item to you, the cost is simply embedded in the selling price of the item. If you return the item we will refund you the selling price less the cost of shipping the item to you.

To avoid confusion, please use the official Ebay return process if you wish to return any items purchased through Ebay. Find the item in My eBay and select Return this item from the More actions drop-down menu. Select the reason for the return. Depending on the seller's return preferences, we may put you in touch with the seller directly. If the seller uses eBay hassle-free returns or chooses to use an eBay-generated shipping label, we provide you with a return shipping label and packing slip. If a shipping label isn't available for the item, we ask you to contact the seller about alternative shipping arrangements. The seller may also provide you their own shipping label. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller. You must return the item within 5 business days of requesting the return. It's a good practice to include tracking information when returning an item. If an eBay-generated shipping label is used, you can track the status of the returned item in the Purchase history section of My eBay. Find the returned item and click View return details from the More actions drop-down menu. SPECIAL ORDER. All Gold Mouthpieces are plated to order when you purchase your mouthpiece. GOLD Mouthpiece RETURNS are subject to a 30% restocking fee due to the custom nature of this order. Please order carefully with this in mind. Returned items must be returned in such a condition that they can still be sold as new items, including the product-specific packaging such as mouthpiece boxes. All returned items must be unblemished, with no nicks, dents, gouges, scrapes, and/or scratches. Any damaged returns will be charged a minimum 50% fee (in addition to any applicable re-stocking fee). Except in the case of an error on our part, ALL shipping costs for returns are the responsibility of the customer. Except for error on our part or damage in shipping, all returned mouthpieces will be assessed a 10% per item cleaning/restocking fee. If a credit is issued due to our error, please allow 2 weeks for refunds to post. Please note some banks can take up to one full billing cycle to post your credit. Consult your banks policies for more information. If you decide to return a Free Shipping item, the uncharged shipping cost will be deducted from your refund.