Wichita Band Instrument Company is a small musical instrument emporium located in the center of the USA. We've been in business since 1953 and have had the same owner since 1963. Originally we were a repair shop that specialized in woodwind and sax restoration. Today we have 18 employees including seven of the finest repair technicians in the country. Virtually ALL the items we sell have been fully reconditioned in our own shop, although we do sell the occasional unrestored historical instruments each year. Wichita Band's service warranty is the same as it's been for more than thirty years: ALL new and all used instruments sold by Wichita Band Instrument Company come with our 24 month service warranty. It's in addition to any factory guarantees. For two full years, we will repair or replace - whichever in our estimation is the more advisable - pads, corks, springs or other parts required, at no charge to the customer. In the event of cracked or damaged wood sections, we will repair at no cost to the customer or replace the section and charge the customer only for our net costs for the replacement section. Often, wood replacement parts are supplied from the manufacturer at no charge. The customer is responsible for shipping and insurance charges. Cases and plating finishes are not covered by our service warranty but are sometimes covered by factory guarantees. Wichita Band's service warranty does cover dents and dings to your sax. If your instrument sustains damage to the body, end bow, neck or bell, we'll burnish out the dents and make it look like new again. The cost you is absolutely nothing except shipping and insurance charges. Wichita Band Instrument Company maintains a repair department capable of restoration work of the highest quality. Even though repairs are essentially free for the first two years, after that period has expired, we remain at your service to maintain and repair your musical equipment forever. It's our 'service after the sale' promise and has been since 1953! In the event that a customer requires service under factory guarantees or Wichita Band's service warranty, the item must be returned to us and not directly to the manufacturer. Anything we sell can be sent to you for a short approval period without obligation. We collect NO SALES TAX, unless you're lucky enough to live in Kansas. The customer is responsible for shipping and insurance and must pre-pay back to us any freight charges on returned equipment. International shipping is available. Returned items will be refunded within 2 weeks of receiving the item. We're happy to send any instrument 'on approval' for five days, but ask the prospective buyer to pay shipping both ways and to please reimburse us for Ebay, clean-up and restocking charges (2.95%on credit card transactions/no restocking charges with PayPal transactions) on any returned instrument. Ebay authorized payment methods: PayPal or credit/debit card processed through our internet merchant account. Buyers outside of the USA are responsible for all import duties and customs clearance charges in their respective countries. We may refuse paypal and/or credit card payments from some countries. We're happy to correspond with musicians, players, parents and enthusiasts of all types. Written appraisals are always available, but please don't write or telephone and ask what's granny's mellophone worth? Do an Ebay search and you'll be able to figure it out for yourself.